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The City has entered into a pilot electronic bill payment agreement with CBZ Bank which will see the later accepting payments from Harare ratepayers from all their branches countrywide.

 This was done to ease congestion at city banking halls and to provide convenience to the paying public.

The pilot phase will subject the system to validity and reliability checks before roll out. The only difference with the wide area network platform is that the system does not employ real-time processing. Transactions are processed midnight daily.

Speaking at a meeting between City of Harare and CBZ officials recently, Mr. Macheka from the CBZ’s E-Banking and Card Services said they are ready to roll out the payment platform to the public.

“The system is now ready to go live from our side. We are here to agree on the timeframes. For the CBZ Bank account holders, we will require them to pre-register their accounts to reduce the margin of error when paying bills and non-account holders or walk-in customers are required to bring their current bills for payment,” he said.

This development comes hard on the heels of late last year’s Wide Area Network (WAN) connection of all the council’s 29 District Offices.

Mr Samson Madzokere, the City’s ICT Manager said more platforms will be introduced this year with POSB Bank and OK Zimbabwe.

The City is also integrating its Website with online payment gateways. This move is an answer to incessant calls by Harare ratepayers in the diaspora who have been clamouring for this development so that they can manage and monitor their accounts and timeously make payments.

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  • Guest (Gee Chandozi)


    I see you servicing Land in St Martin area, where there are no residents, yet Zambezi Flats, Mabelreign needs new pipes and we are not getting water at all for years now because of old pipes which need replacement. We even took the intiative to replace pipes from the main Council line into the flats but still we do not get water. Can Council look into this issue urgently as we are forced to pay for water even if we do not get it. In addition to that, unoccupied properties are billed for services and one wonders how these billes are accummulated. In inquiring about it, we told as long as the property is within the Council's jurisdiction, one has to pay for services not rendered. My property was vacant for three months and I was made to pay $400+ for services I never utilized. If Council could replace pipes which are old and I assume rusty we would appreciate it. Why is it you are rushing to develop new areas when you can not service people who are currently paying for their expected services? This a hazardous situation and more to it financial stressful considering the economical situation in this country, as we are buying water from nearby suburbs and as well, still expected to pay you for what you are not rendering to the public. I am appealing to the responsible Authority to urgently look into this crisis at the Zambezi Flats in Mabelreign before a health crisis looms in this area. I called your offices several times to try and understand on justification of billing for unhonored services to no positive response. It might be news to whoever would read my comment, but this is the situation people are living in, in a suburb which is in the Capital City of the Country. I anxiously await for your response to this urgent concern. Thank you.

  • Guest (Tendai)


    I stay on an apartment block in town. My bills are all paid up but my water was disconnected simply because other people on my block have not paid their bills. Why should suffer because of the sins of my neighbour?

    from Harare, Zimbabwe
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  • Guest (Order of Friars Minor)


    please send us the council bank details

    from Waterfalls, Harare, Zimbabwe
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